Privacy Policy

Who we are

Quetta Khaas (“we”, “us”, “our”) is a general store based at Main Airport Road, Killi Almass, Quetta, selling health, beauty, personal care and baby products in store, on this website and through WhatsApp. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have.

By using our website or placing an order, you agree to the practices described here.

Information we collect

Information you give us

• Your name, phone number, email address and delivery / billing address when you place an order, create an account or contact us.
• Order details such as the products you buy, order notes and your chosen payment method.
• Messages you send us through our contact form, email, phone or WhatsApp.
• Your email address if you subscribe to our newsletter.
• Product reviews and ratings you choose to publish.

Information collected automatically

• Basic technical data such as your IP address, browser type, device and pages visited, collected through our hosting provider and website software for security and performance.
• Cookies that keep your cart, login and checkout working (see “Cookies” below).

Payment information: we do not store your card, bank, JazzCash or Easypaisa login details. Online payments are processed directly by the payment provider you choose, under their own privacy policy.

How we use your information

• To process, confirm, pack and deliver your orders, including cash on delivery.
• To call or WhatsApp you to confirm an order, arrange delivery or resolve a problem.
• To manage your account, order history, returns and refunds.
• To answer your questions and provide customer support.
• To send offers and new arrivals only if you have subscribed — you can unsubscribe at any time.
• To prevent fraud, fake orders and misuse of our website.
• To improve our website, product range and service.
• To meet our legal, tax and accounting obligations.

Who we share it with

We never sell or rent your personal information. We share only what is needed with:

• Delivery partners and couriers — your name, phone number and address so they can deliver your parcel.
• Payment providers — banks, card processors, JazzCash or Easypaisa, when you pay online.
• Service providers — our website hosting, email and technical providers who help us run the store, under confidentiality.
• Authorities — when required by the law of Pakistan, a court order, or to protect our customers and business from fraud.

Cookies

Our website uses small files called cookies. Essential cookies keep items in your cart, remember your login and make checkout work — the store cannot work without them. We may also use analytics cookies to understand which pages are visited so we can improve the site. You can block or delete cookies in your browser settings, but parts of the website (such as the cart) may stop working.

How long we keep it

We keep order and account information for as long as your account is active and for as long as needed for delivery, returns, warranty questions, accounting and legal purposes. Newsletter data is kept until you unsubscribe. When information is no longer needed, we delete or anonymise it.

How we protect it

Our website uses a secure (HTTPS) connection, access to order data is limited to staff who need it, and we keep our website software updated. No website can be 100% secure, so please use a strong password for your account and never share it.

Your choices and rights

• View and update your details any time in My Account.
• Ask us for a copy of the personal information we hold about you.
• Ask us to correct or delete your information (we may keep order records we are required to keep by law).
• Unsubscribe from marketing using the link in any email, or by messaging us.

To make a request, contact us using the details below. We aim to reply within 7 working days.

Children

Our website is intended for adults. If you are under 18, please use the website and place orders only with the involvement of a parent or guardian. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the “Last updated” date shown above.

Contact us

If you have any questions about this Privacy Policy or your personal information, contact us:

• Store: Quetta Khaas, Main Airport Road, Killi Almass, Quetta, Pakistan
• Phone / WhatsApp: +92 327 3811961
• Email: contact@quettakhaas.com
• Hours: Daily, 10:00 AM – 10:00 PM