Return & Refund Policy

Simple 7-day returns. Damaged or wrong items are replaced free of charge.

Our promise

We want you to be happy with every order. If something is not right, contact us within 7 days of delivery and we will sort it out — by exchange, replacement or refund.

Damaged, wrong or expired items

If you receive a damaged, leaking, wrong or expired product, please inform us within 48 hours of delivery.
Send your order number with clear photos (an unboxing video helps) on WhatsApp at +92 327 3811961 or by email.
We will replace the item free of charge or give you a full refund, including the delivery charge.

Change of mind

You can return an item within 7 days of delivery if:

It is unused, unopened and sealed, in its original packaging.
It has all original tags, boxes, free gifts and the invoice.

For change-of-mind returns, the return delivery cost is paid by the customer and the original delivery charge is not refunded.

Items we cannot take back

For hygiene and safety reasons, the following cannot be returned once opened or used, unless they arrived damaged or faulty:

Cosmetics and makeup, skin care, hair care and hair colour.
Perfumes and fragrances.
Razors, toothpaste and oral care.
Feminine care and sexual wellness products.
Baby feeding items, diapers and baby care products.
Products bought on clearance or marked as “non-returnable”.

A skin reaction or not liking a product’s scent or result is not a manufacturing fault. Please patch test before full use.

How to return an item

Message us on WhatsApp or email within 7 days with your order number, the item and the reason.
We will confirm whether the item can be returned and share the return address or arrange a pickup in Quetta.
Pack the item securely in its original packaging.
Once we receive and check it, we will confirm your exchange or refund.

Refunds

Approved refunds are processed within 5–7 working days after we receive and check the item.
Cash on delivery orders are refunded by bank transfer, JazzCash or Easypaisa to an account you provide.
Online payments are refunded to the original payment method where possible. Your bank may take a few extra days to show it.
If you prefer, we can give you store credit or an exchange instead.

Cancellations

You can cancel your order free of charge any time before it is dispatched. If you paid online, you will receive a full refund. Orders already dispatched are handled as returns under this policy.